These Terms & Conditions apply to reservations and stays at Fitzroy Hotels & Resorts. By making a reservation, guests acknowledge and agree to the terms outlined below.
RATES & CHARGES
All rates are quoted in Indonesian Rupiah (IDR), unless otherwise specified, and are charged per villa or room, per night. Rates are inclusive of applicable taxes unless otherwise stated.
Any extension of stay is subject to availability and must be arranged and paid for in advance through our website or the applicable booking platform.
Full payment is required prior to check-in.
PAYMENT
A deposit of 100% of the total reservation amount is required in accordance with the payment terms of your selected rate.
The credit card used to make the reservation or payment may be required to be presented upon arrival for verification purposes.
CANCELLATION & RESERVATION POLICY
Cancellation and amendment policies vary according to the rate selected at the time of booking. Guests are encouraged to review the applicable conditions carefully before confirming their reservation.
NON-REFUNDABLE RESERVATIONS
Non-refundable reservations are strictly non-refundable and cannot be cancelled for a refund.
We do, however, allow a one-time rescheduling, subject to availability, provided the request is made at least 21 days before the scheduled arrival date.
Any difference in rate for the new dates will be payable by the guest. Rescheduling may only be made once.
Requests received within 21 days of arrival are not eligible for cancellation, refund, or rescheduling.
FREE CANCELLATION RESERVATIONS
Reservations made under a free cancellation rate may be cancelled for a full refund up to 21 days before the scheduled arrival date.
Within 21 days of arrival, the reservation becomes non-refundable, non-changeable, and non-reschedulable.
REFUNDS
Where a refund is applicable, approved refund requests will generally be processed by Fitzroy Hotels & Resorts within 1–3 business days.
Depending on the bank, card provider, payment gateway, or payment method used, it may take up to 21 days for the refunded amount to appear in the guest's account.
Fitzroy Hotels & Resorts is not responsible for processing delays caused by banks, card issuers, payment gateways, or other financial institutions.
NO-SHOW
In the event of a no-show, 100% of the total reservation amount will be charged and the reservation will be non-refundable.
CHECK-IN
Check-in is available from 2:00 PM (14:00).
Early check-in is subject to availability. If your villa or room is ready before the official check-in time, we will be pleased to welcome you earlier.
Guests are required to present a valid passport or government-issued identification upon arrival for registration and reservation verification.
The maximum occupancy of each villa or room must be respected. Additional guests beyond the confirmed occupancy are not permitted unless approved by the property in advance. Additional charges may apply.
CHECK-OUT
Check-out is by 11:00 AM.
Guests are required to return all villa or room keys upon departure. A replacement charge may apply to lost or unreturned keys.
Late check-out is subject to availability and may incur an additional charge.
SMOKING
All villas and rooms are strictly non-smoking.
Smoking is permitted only in designated outdoor areas.
An IDR 2,000,000 cleaning and restoration charge will apply if smoking is detected inside a villa or room.
MINORS
Guests under the age of 16 must be accompanied by a parent or legal guardian.
FACILITIES & SERVICES
We make every reasonable effort to ensure that descriptions of our facilities, amenities, and services are accurate. From time to time, however, facilities or services may be changed, upgraded, temporarily unavailable, or taken out of service for maintenance, operational, safety, or other reasons.
If a particular facility or service is essential to your stay, we recommend confirming its availability with the property before making your reservation.
Certain facilities and amenities may vary between properties and villa or room categories.
To the extent permitted by applicable law, Fitzroy Hotels & Resorts shall not be liable for omissions, errors, changes, temporary closures, or interruptions relating to facilities and services.
PERSONAL BELONGINGS & LIABILITY
Money, valuables, personal belongings, goods, and vehicles brought onto the property—including villas, rooms, grounds, and parking areas—remain the responsibility of the guest.
Fitzroy Hotels & Resorts is not responsible for the loss, theft, or damage of personal belongings, except where liability cannot be excluded under applicable law.
To the extent permitted by law, guests agree to release and hold harmless Fitzroy Hotels & Resorts, its owners, officers, employees, representatives, and agents from claims, costs, liabilities, damages, or losses arising from or relating to their reservation or stay, except where such liability cannot legally be excluded.
Guests agree to indemnify Fitzroy Hotels & Resorts and its owners, officers, employees, representatives, and agents against claims, costs, liabilities, damages, or losses arising from the guest's actions or conduct during their reservation or stay, to the extent permitted by applicable law.
ACCOMMODATION STATUS
A reservation and stay at Fitzroy Hotels & Resorts provides a temporary licence to occupy the accommodation for the confirmed period only. It does not create a tenancy, leasehold interest, or other proprietary right.
Fitzroy Hotels & Resorts reserves the right to terminate a guest's right to occupy the property where reasonably necessary, including in cases of serious breach of these Terms & Conditions, violation of property rules, unlawful activity, or behaviour that may endanger guests, staff, or the property, subject to applicable law.