YOUR STAY
How can I make a reservation?
You can book directly through our website or through our trusted booking partners. For the best available rates and exclusive direct-booking benefits, we recommend booking directly with us.
What time is check-in and check-out?
Check-in is from 2:00 PM, and check-out is by 11:00 AM.
Can I check in late at night or midnight?
Yes. Our reception and concierge service are available 24 hours, so late-night arrivals are welcome. If you arrive after midnight, please make sure your reservation covers the previous night.
Important Note:
If you arrive at 1 AM on 7 July, you should book the room starting from 6 July so you can check in right away.
If you book from 7 July, your check-in time will be 14:00.
Please provide your flight schedule, and we’ll assist you.
Can I request an early check-in or late check-out?
Early check-in and late check-out may be arranged upon request and are subject to availability. While we cannot guarantee early access to your villa or a later departure, you are welcome to enjoy the resort’s facilities while your room is being prepared or after you have checked out. Our team will be happy to make your time with us as comfortable as possible.
Can you provide a baby cot?
Yes. Baby cots can be arranged upon request and are subject to availability. We recommend letting us know in advance so we can have the cot prepared before your arrival.
What is your cancellation policy?
Cancellation policies vary depending on the booking conditions selected. Please refer to your booking confirmation for the applicable cancellation policy.
Non-refundable bookings are not eligible for refunds nor modification.
Is Wi-Fi available throughout the property?
Yes. Complimentary high-speed Wi-Fi is available throughout the property.
Is there 24-hour reception?
Our team is available around the clock to assist with arrivals, departures and anything you may need during your stay.
Can I leave my luggage before check-in or after check-out?
Yes. We are happy to store your luggage before check-in or after check-out.
DINING & WELLNESS
Do you offer floating breakfast?
Yes. Floating breakfast is available as an experience at selected Fitzroy properties. Please contact our team to arrange it during your stay.
Do you have restaurants on-site?
Yes. Each Fitzroy destination has its own dining experience, shaped by its setting and inspired by the flavours and produce of Bali.
Do you have a spa and wellness facilities?
Yes. Wellness at Fitzroy includes spa experiences and spaces for movement and relaxation, with offerings varying between destinations.
Should I book spa treatments in advance?
We recommend booking treatments in advance, particularly during busy periods. Our team can help arrange your preferred treatment and time.
Can you arrange breakfast or food for an early morning excursion?
Yes. With advance notice, our team can arrange breakfast or suitable food for early departures and excursions, subject to the kitchen's operating hours and availability.
TRANSPORT & EXPERIENCES
Can you arrange airport transfers?
Yes. Private airport transfers can be arranged through our team. Please provide your arrival or departure details in advance so we can coordinate everything for you. Additional charges apply.
Can I arrange a private driver?
Yes. Our team can assist with arranging a private driver for sightseeing, dining, shopping or exploring Bali at your own pace.
Can you arrange scooter rental?
Yes. Scooter rental can be arranged through our team, subject to availability and applicable requirements.
Can you arrange experiences and excursions?
Absolutely. From cultural visits and local discoveries to nature, dining and private excursions, our team can help arrange experiences that suit your interests and the destination you are staying in.
Can I arrange transportation between Fitzroy properties?
Yes. Our team can arrange private transportation between Fitzroy destinations. If you are staying across more than one Fitzroy property, we recommend letting us know your plans in advance so the journey can be arranged smoothly.
SPECIAL OCCASIONS
Can you arrange a special occasion, romantic dinner or surprise?
Yes. Whether it is a birthday, anniversary, proposal, romantic dinner or simply something special for someone you love, our team can help arrange thoughtful details for your stay.
Can I arrange flowers, wine or a cake in my villa?
Yes. Selected arrangements such as flowers, wine, cakes and other special touches can be arranged with advance notice, subject to availability.
Can you arrange a private / romantic dinner?
Yes. Private dining experiences can be arranged at selected Fitzroy properties. Speak with our team about the setting, menu and occasion you have in mind.
Can I arrange a wedding or private celebration?
Yes. Fitzroy offers distinctive settings for intimate weddings, vow renewals, private dinners and celebrations. Our team can discuss the possibilities and help tailor the occasion to your plans.
EXCLUSIVE STAY
How do I arrange the benefits included in my Exclusive Stay Across Two Fitzroys booking?
Once your reservation is confirmed, our team can help arrange the included benefits and coordinate them across your stay. We recommend sharing your preferred dates and experiences with us in advance.
Can I choose which Fitzroy properties to combine?
Yes. The Exclusive Stay offer is designed to let you experience more than one Fitzroy destination. Please contact our team with your preferred combination so we can confirm the applicable offer and benefits.
Can’t find what you’re looking for? Our concierge team is here to help.