Frequently Asked Questions
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How can I make a reservation?
You can book directly through our website or through our trusted booking partners. For the best available rates and exclusive direct-booking benefits, we recommend booking directly with us.
What time is check-in and check-out?
Check-in is from 2:00 PM, and check-out is by 11:00 AM.
Can I check in late at night or midnight?
Yes. Our reception and concierge service are available 24 hours, so late-night arrivals are welcome. If you arrive after midnight, please make sure your reservation covers the previous night.
Important Note:
If you arrive at 1 AM on 7 July, you should book the room starting from 6 July so you can check in right away.
If you book from 7 July, your check-in time will be 14:00.
Please provide your flight schedule, and we’ll assist you.
Is airport transfer / shuttle available?
We offer airport transfer services for additional charge. Please contact our concierge in advance to schedule your pick-up or drop-off.
Is Wi-Fi available throughout the property?
Yes. Complimentary Wi-Fi is available throughout the property.
What is your cancellation policy?
Cancellation policies vary depending on the rate and booking conditions selected. Please refer to your booking confirmation for the applicable cancellation policy.
Is smoking allowed in the hotel?
Smoking cigarettes is not permitted inside the villas or indoor areas. Please use the designated smoking areas.
Vape is allowed in the villas.
What is your cancellation policy?
Please review the policy during booking. Non-refundable bookings are not eligible for refunds nor modification.
Do you have a gym?
Yes. Our gym offers a range of equipment and enjoys a beautiful setting overlooking the surrounding landscape.
Do you have a spa and book in advance?
Yes. Guests can enjoy relaxing treatments at our on-site spa.
Treatments can be booked through our team during your stay.
Although we recommend booking ahead to secure your preferred time.
Do you provide baby cots?
Yes. Baby cots are available upon request and are subject to availability. Please let us know before your arrival.
Are the villas equipped with a private pool?
Yes. Each villa features its own private pool, creating a quiet and private space to relax.
Is breakfast included?
Breakfast inclusion depends on the rate selected at the time of booking. Please check your booking details for the applicable inclusions.
Do you offer floating breakfast?
Yes. Floating breakfast is available as an additional experience and is also included with selected direct-booking packages.
Do you have a restaurant on-site?
Yes. Guests can enjoy dining at our on-site restaurant, offering a relaxed setting throughout the day.
Can I arrange a special occasion?
Absolutely. Our team can help arrange special touches for birthdays, anniversaries, honeymoons, and other celebrations. Please contact us in advance.
Can I store my luggage before check-in or after check-out?
Yes. We’re happy to store your luggage before check-in or after check-out.
Do you have 24-hour reception?
Yes. Our concierge and guest services are available 24 hours a day.
Do you have backup power?
Yes. The property is equipped with backup power to help ensure a comfortable stay in the event of a power interruption.
Can I request an early check-in?
Early check-in is subject to availability on the day of arrival. If your villa isn’t ready yet, you’re welcome to leave your luggage with us and enjoy our restaurant, outdoor areas, gym, and other facilities while you wait.
Can I request a late check-out?
Late check-out is subject to availability on the day of departure. If it isn’t available, you’re welcome to leave your luggage with us and enjoy our restaurant, outdoor areas, gym, and other facilities before your departure.